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Frequently Asked Questions
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number. Use that number on the courier’s website to monitor delivery progress in real time.
Yes, we’re happy to accept returns and exchanges. Simply contact our customer support team to start the return process. Enjoy 90-day hassle-free returns for a worry-free shopping experience.
If the issue is on our end, we cover the return shipping cost.
If the return is due to a customer error or change of preference, the customer is responsible for return shipping.
If your order arrives damaged, please contact us within 90 days and provide photos or an unboxing video. We’ll review it promptly and arrange a replacement or refund based on your preference.
Processing typically takes 2–4 business days. During this time, we review and prepare your order carefully. Once dispatched, we’ll send you a shipping confirmation with tracking details.